1. Shipping Methods and Timeframes
We offer several shipping options to meet your needs. Delivery times may vary depending on your location, selected shipping method, and product availability. Upon placing your order, you will receive an estimated delivery timeframe.
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods.
3. Shipping Rates
Shipping costs are calculated based on the selected shipping method, package weight, and destination. You can view the shipping charges at the checkout before completing your purchase.
4. International Shipping
We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges incurred.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or regulatory requirements. Please review product descriptions for any applicable shipping limitations.
7. Delivery Issues
In the event of delivery delays or issues, please contact our customer support team for assistance. We will work to resolve any issues and ensure your order reaches you as quickly as possible.
8. Lost or Damaged Shipments
If your order is lost or damaged during transit, please notify us immediately. We will initiate a claim with the shipping carrier and arrange for a replacement or refund, depending on the circumstances.
9. Returns Due to Undeliverable Addresses
If a package is returned to us due to an undeliverable address provided by the customer, we will contact you to arrange a reshipment. Additional shipping charges may apply for reshipment.
10. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or carrier disruptions. We appreciate your patience and understanding in such situations.
11. Holiday Shipping
During peak holiday seasons, shipping carriers may experience delays. We recommend placing your orders in advance to ensure timely delivery.
12. Policy Updates
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page.
If you have any questions or concerns regarding our shipping policy, please contact us at +1 (934) 213-3833.
If you have any further questions or comments, you may contact us by:
Phone: +1 (934) 213-3833
Email: [email protected]
Address: 819 Queen St W Toronto, ON M6J 1G1 Canada